Troubleshooting Technical Difficulties

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Most issues are fixed by a quick refresh. If you're still stuck, try the steps below before contacting support.

Report won't load or shows "scanning" forever

• Refresh the page and wait 10–20 seconds — large reports can take time to assemble.
• Disable browser extensions (especially ad blockers and privacy extensions) for cluesignal.com.
• Try a different browser (Chrome, Safari, Firefox, Edge) or an incognito/private window.

I can't sign in

• Make sure you're using the same email you signed up with.
• If using Google sign-in, the email shown in Google must match your ClueSignal account email.
• Request a new sign-in link from the login page.

Lookup returned no results

• Double-check formatting — phone numbers should include country code, emails should be spelled exactly.
• Some records are simply not publicly available. Try the same identifier on a different lookup type (e.g., email instead of phone).

Credits or unlocks didn't apply

Refresh your dashboard. If still missing after 1–2 minutes, email support@cluesignal.com with the order confirmation.