Understanding the Subscription Process

← Help Center

If you were surprised by a charge from ClueSignal, it's helpful to review how our enrollment process works. To ensure transparency, we require several active steps before any billing occurs:

• Account Creation: Users must manually enter an email address and link a valid payment method.
• Plan Selection: You cannot complete registration without explicitly choosing a specific subscription tier. The costs and terms of these plans are displayed clearly on the selection screen.
• Mandatory Agreement: Access to the service is only granted after you have confirmed your chosen plan and agreed to the subscription terms.

Managing Your Account

To help keep you informed, we send a Welcome Email immediately following registration. This message includes:

1. Full details of your chosen subscription plan.
2. Step-by-step instructions on how to manage or cancel your account.

Note: If you cannot find this email, please check your spam folder or log in to your account dashboard to view your billing status.

You can manage or cancel anytime from the Cancellation Hub.